Account Management

1. How do I gain access to Tash loans?

Access our lending platform easily by downloading the Tash app via Google Play. Search "Tash" on the store, download the app, and register with your mobile number.

2. What is the loan range offered by Tash?

Our loan amounts span from Ksh 5,000 to Ksh 500,000. Timely repayments can lead to an increase in your borrowing potential.

3. Which mobile networks does Tash support?

Presently, we accommodate Safaricom users. We're working towards expanding our network compatibility in the near future.

4. Is it possible to modify my ID number post-loan disbursement?

No, we maintain strict data integrity at Tash, preventing changes to information used in an approved loan application. Ensure all details are accurate before submission.

5. How can I deactivate my Tash account?

Per our Terms of Service and Privacy Policy, we gather data to evaluate loan qualifications. This data isn't shared for unrelated purposes. Uninstallation of the app discontinues your usage.

Eligibility & Application

1. What are the requisites for a Tash loan?

Only your phone number and answers to a few questions are needed initially. Additionally, granting us access to your phone data aids in determining your eligibility.

2. What informs Tash's lending decisions?

We analyze your phone data, such as device specifics and transactional SMS records, coupled with your repayment behavior with Tash to craft a personalized credit profile that guides loan offers.

3. Why did my loan request get denied?

A rejection doesn't mean permanent ineligibility. It often takes a few tries to meet the criteria. Keep accumulating phone data and try again after the suggested waiting period.

4. How can I enhance my loan approval probability?

Maintaining saved phone data, keeping a clean credit record with other lenders, and accurate input of your account information are key to boosting your approval odds.

Repayment Process

1. What is the process to repay a Tash loan?

Follow these easy steps in the app: Open "My Loan," select your active loan, choose "Repay Early," confirm details, pick a repayment method, and finalize the payment.

2. Where can I view my repayment schedule?

Visit "My Profile" and navigate to "Loan History." Your upcoming due dates and amounts due will be displayed there.

3. What if my repayment isn't reflecting?

Should you not receive a confirmation within hours, forward the transaction proof and payment details to our customer support team via email.

4. Is early repayment an option?

Absolutely, we encourage early repayment as it can enhance future loan eligibility and amounts.

5. What happens if I overpay?

Any overpayment will be refunded to your linked account after a 15-day reconciliation period.

6. Can I settle someone else's Tash loan?

No, loan repayment is restricted to the account holder only.

Late Repayment & Credit Reporting

1. What are the implications of late repayment?

Late payments accrue an approximately 2% daily fee. Prompt repayment ensures better loan terms in the future. Consistent delays may result in reporting, affecting your borrowing prospects elsewhere.

2. Can I request a repayment extension?

Once a loan is issued, the repayment schedule cannot be altered. However, you can apply for a extension by repaying a portion of the required amount. Besides, making partial payments sooner rather than later is advisable if full repayment isn't feasible immediately.

3. Post-clearing a defaulted loan, what’s next?

We'll update your cleared status. For an official clearance certificate, contact us approximately a week after repayment.

Security and Privacy Assurance

1. Is my data secure with Tash?

Absolutely. We employ advanced security measures to safeguard your data, and we never disclose your information to third parties unless required for government reporting for default cases. Your data is never for sale.

2. Why does Tash need phone permissions?

To make informed lending decisions, we require access to specific phone data, including handset details and financial transactions.

3. How do I grant Tash permissions on my Android device?

Head to Settings > Apps > Tash > Permissions and activate all necessary accesses.

4. Where can I read your Terms of Use and Privacy Policy?

For a comprehensive understanding, please review our [Terms of Use] and [Privacy Policy].